SHIPPING & RETURNS

PRE ORDER:  THE ESTIMATED DELIVERY WINDOW FOR ITEMS AVAILABLE FOR PRE ORDER IS LOCATED ON THE PRODUCT PAGE. WHEN PURCHASING AN ITEM AVAILABLE FOR PRE ORDER, YOU WILL BBE CHARGED IMMEDIATELY. ONCE YOUR ITEM(S) SHIP, YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH TRACKING INFORMATION.

RETURNS:  WE WANT TO MAKE SURE THAT YOU ARE COMPLETED SATISFIED WITH YOUR ORDER. IF FOR ANY REASON, YOU ARE NOT SATISFIED, YOU MAY RETURN ANY UNWORN, UNWASHED, UNALTERNED, UNDAMAGED ITEMS WITHIN 14 DAYS FROM WITHIN THE ITEM'S SHIP DATE, PROVIDED THAT ALL OF THE CONDITIONS HAVE BEEN MET BELOW: 

PLEASE MAKE SURE THAT ALL OF THE BELOW CONDITIONS HAVE BEEN MET BEFORE REQUESTING A RETURN:

• MUST BE UNUSED, UNWORN, UNWASHED AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED 
• MUST HAVE ALL ORIGINAL TAGS STILL ATTACHED AND INTACT
• MUST BE SENT IN ITS ORIGINAL PACKAGING
• MUST BE SHIPPED BACK TO OUR FULFILLMENT HOUSE WITHIN 14 DAYS FROM WITHIN THE ITEM'S SHIP DATE; AND MUST BE SENT IN ONE SHIPMENT

IF ALL OF THE ABOVE CONDITIONS ARE SATISFIED, WE WILL REFUND THE VALUE OF THE RETURNED PRODUCT(S), SALES TAX INCLUDED, LESS ANY ORIGINAL SHIPPING COSTS.  

IF YOU WISH TO PLACE A RETURN PLEASE E-MAIL INFO@MATANIASTUDIO.COM TO REQUEST A RETURN AUTHORIZATION. PLEASE INCLUDE:

• ORDER NUMBER
• THE NAME OF THE ITEM(S) YOU WISH TO RETURN
• THE REASON FOR THE RETURN